Remote – Field Service Technician – Charlotte, NC

Job Detail

  • Company Type Cinema
  • Cinema Name Multiple
  • Department Others
  • Experience 2 Years
  • Career Level Associate
  • Qualifications Others

Job Description

Strong Technical Services specializes in the installation and service of digital projection, audio systems, and digital signage. Our company offers a unique opportunity for field technicians to work in a fast paced, agile environment with cutting edge technologies to support our growing network of customers. We are currently seeking a driven, tech savvy individual to join our field service team.

Strong Technical Services is a Ballantyne Strong Company. Ballayntne Strong is a nationwide provider of technology-based products. Ballantyne Strong is the primary service provider for theatre chains, financial institutions, healthcare facilities, and retail outlets nationwide. We are headquartered in Omaha, NE along with offices in Alpharetta, GA, Mooresville, NC and multiple locations in Canada.

We are revolutionizing the future of digital media and digital cinema products. Do you have what it takes to be a part our team?

Here’s the role you’ll play:

Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc.
Provides demand service for customers; determines and executes a support plan.
Tests electronic assembly, components or parts by connecting to various equipment, such as; ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment
Examines equipment and assemblies for defects and replaces defective components. Repairs equipment and performs field testing. Resolves firmware and software issues
Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products
Records, analyzes, and inform appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting
Installs electronic or digital equipment and tests
Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel
Willing to take ownership and take on other duties as assigned
This position requires in and out of market travel up to 40% of the time; this position also requires the ability to work weekends, holidays and on-call
Here’s what you need to make the cut:

This position requires in and out of market travel, both domestic and international. The position also requires the ability to work weekends, holidays and on-call.

Associate’s degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience
Experience with electronics related to the Pro-Av market
Familiarity with computer and networking concepts and architecture
Experience with digital cinema equipment is preferred
Strong attention to detail
Proficient with MS Office
Exceptional customer service skills required
This position requires a valid, state issued driver’s license
This position requires the ability to stand, sit, squat and bend for a period of time
Excellent communication skills, both verbal and written
Comfortable working in a high-stress, face-paced environment with shifting priorities
Excellent time management, organizational, and analytical skills
Self-starter who can find and resolve issues as they are identified
Ability to successfully interface with a wide range of personnel within the organization
Must possess a valid US driver’s license that is good standing
Must be able to sit, stand, push or pull for periods of time
Must be comfortable completing working using ladders
Must be able to lift at least 50 lbs
Here’s what makes us so great:

Competitive compensation and benefits
A fun environment that fosters energy, creativity and results
Highly collaborative and flexible working environment
High-caliber partnerships and on-going opportunities to work with industry leaders and experts
We invest in, and use, the latest technologies
Ballanyne Strong is an Equal Employment Opportunity employer. This organization participates in eVerify and conducts pre-employment criminal history background checks and drug screens.

Required skills